Casumo Terms & Conditions

1.2. Casumo Services Limited is a company incorporated under the laws of Malta with company registration number C55663, and having its registered address at The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335, Malta (“We”).

1.3. We are licensed in Malta and regulated by the Malta Gaming Authority (“MGA”) to offer type 1 and type 2 gaming services under licence reference number MGA/CRP/217/2012, valid until 4th September 2027.

1.4. Games available on the Website are provided by the following game providers, which are licensed and regulated by MGA under the following service provider licences:

(i) Games provided by Greentube Malta Limited are offered under licence number MGA/B2B/120/2006.

(ii) Games provided by Evolution Gaming Malta Limited are offered under licence number MGA/B2B/187/2010.

(iii) Games provided by Microgaming Europe Limited are offered under licence number MGA/B2B/139/2007.

(iv) Games provided by Play’n Go Malta Limited are offered under licence number MGA/B2B/225/2012.

(v) Games provided by Relax Gaming Limited are offered under licence number MGA/B2B/246/2013.

(vi) Games provided by Yggdrasil Gaming Limited are offered under licence number MGA/B2B/230/2012.

(vii) Games provided by Thunderkick Malta Limited are offered under licence number MGA/B2B/248/2013.

(viii) Games provided by Net Ent Malta Limited are offered under licence number MGA/B2B/109/2004.

(ix) Games provided by Red Tiger Malta Limited are offered under licence number MGA/CRP/480/2018.

(x) Games provided by IGT Malta Casino Limited are offered under licence number MGA/B2B/168/2007.

(xi) Games provided by Oryx Gaming Limited are offered under licence number MGA/B2B/298/2015.

(xii) Games provided by NYX Digital Gaming (Malta) Limited are offered under licence number MGA/B2B/112/2004.

(xiii) Games provided by Casumo Games Limited are offered under licence number MGA/B2B/440/2017.

(xiv) Games provided by Edict Malta Limited are offered under licence number MGA/B2B/336/2016.

(xv) Games provided by Kambi Malta Limited are offered under licence number MGA/B2B/185/2010.

1.5. Certain Games or categories of Games may be unavailable in certain territories.

1.6.1. Casumo Services Limited is herein referred to as “Casumo”, “We”, “Us” or “Our” and the Player and registered Account holder shall be referred to as “You”, “Your/s”, “User” or “the Player”, as and where appropriate;

1.6.2. “Game” or “Games” refers to casino, sportsbook and other games, which are provided by Us via the Website;

1.6.3. “Terms and Conditions” refer to the terms and conditions contained in this text, as the same may be amended from time to time;

1.6.4. “Website” or “Websites” refers to www.casumo.com and downloadable applications licensed to or belonging to Us, when accessed via any platform or device;

1.6.5. “Party” refers to either Us or the Player, and “Parties” refers to both Us and the Player; 

1.6.6. “Privacy Notice” refers to the document of the same name published on the Website, as the same may be amended from time to time;

1.6.7. “Game Rules” refers to the rules applicable to specific Games published on the Website, as the same may be amended from time time;

1.6.8. “Agreement” refers to the Terms and Conditions, the Game Rules, the General Bonus Terms and Conditions, as well as any guidelines or rules posted on the Website or otherwise notified to Players, as the same may be amended from time to time; 

1.6.9. “Account” refers to the account held by the Player with Us;

1.6.10. “Group Companies” in relation to Casumo shall include any parent company and subsidiary company of Casumo, and any subsidiary of the parent company of Casumo;

1.6.11. “Software” refers to software owned or licensed by or to Us.

1.6.12. “General Bonus Terms and Conditions” refers to the document of the same name published on the Website, as the same may be amended from time.

1.6.13. “Our Email Address” refers to “[email protected]”.

1.6.14. “Responsible Gaming Page” refers to the “Play Okay” section within the Website.

1.7. The version of the Terms and Conditions is currently Version 3.4 and was last updated on the 26th August 2020. It is valid until a new version is in place on the Website and is accepted by the Player.

1.8. You must read and understand these Terms and Conditions fully before registering an Account with Us. Should You not agree with any part of the Agreement, You must not use or continue to use the Websites.

1.9. These Terms and Conditions become applicable when You register and confirm Your registration details in the registration process on the Website. By registering an Account with Us, You agree that You have read and understood these Terms and Conditions. 

1.10. By using any of the Websites You signify that You have accepted and agreed to the content of the Agreement.

1.11. We reserve the right to modify the Agreement at any time for any reason, including to comply with applicable laws and regulations, as well as other regulatory requirements. Whenever a substantial amendment is made to the Terms and Conditions, We will notify You via a notice on the Website upon Account login and prior to the terms coming into effect. You will then be required to confirm Your acceptance of the contents of the updated Terms and Conditions. Amendments will become effective immediately upon being posted on the Website and being accepted by the Player. If You do not agree to the updated Terms and Conditions, You will no longer be able to play on the Website but You shall be allowed to withdraw Your deposits. The full Terms and Conditions are available on the front page of the Website at all times. It is always recommended to check the Terms and Conditions from time to time to ensure that You agree with them. All versions are dated as per clause 1.7.

1.12. It is Your sole responsibility to review the Agreement, including the specific Game Rules for each Game You choose to participate in, each time You play, in order to remain updated with all amendments. You can easily identify whether these Terms and Conditions have changed by referring to the version number and the date, which are stated under clause 1.7. Moreover, it is always advisable to review the Agreement and any Game Rules of the games You participate in on a regular basis and in any case not less than once a month, so as to not forget their contents.

1.13. You understand and agree to be bound by the Agreement, as may be amended from time to time and it is deemed that You have read, understood and accepted the contents of the same. We also recommend that You familiarise Yourself with Our Privacy Notice.

1.14. These Terms and Conditions shall be published in English, and may also be published in a number of other languages. All language versions shall reflect the same principles. In case of any discrepancy between the English language version and the non-English language version of these Terms and Conditions, the version which is most beneficial to the Player shall prevail.

2. Your Obligations

2.1. You may only open one Account on Our Website. We retain the right to close any duplicate Accounts.

2.2. If You open or attempt to open more than one Account, for whatever reason, We may block or close any or all of Your Accounts at Our discretion. We may also at Our discretion void all the bets that have been placed in any of Your accounts. Should We decide to leave one Account open, it will be the first Account that You opened with Us, to which Your remaining deposits, if any, will be transferred. We will deduct an administrative fee of 10% (minimum amounts listed below) for every other Account You opened as well as any other deductions that may apply in accordance with the provisions of these Terms and Conditions.  In such cases, the minimum administrative fees shall be the  thirty Euro (€30) or the approximate equivalent thereof in the currency of the territory in which You are resident.

2.3. You declare that You are over 18 years of age or comply with a higher minimum legal age as stipulated in the jurisdiction of Your residence under the laws applicable to You. It is Your sole responsibility to know whether online gambling is legal in Your country of residence. It is a criminal offence to gamble whilst being under age.

2.4. You are solely responsible for Your Account details. This includes but shall not be limited to the username and password and/or any other means to access Your Account via the respective Website. In the case there is a suspicion that such information should have been compromised, You must inform Us and take proper actions to prohibit or prevent any unauthorised access to any part of Your Account or funds.

2.5. You shall use the Games on Your own behalf and not on behalf of any other person or company and thus an Account may only be held by an individual. For the avoidance of doubt, company Accounts are not permitted. Moreover, You shall not allow any other individual, to access and/or use Your Account or accept any Prize or access and participate in any of Our services. You understand that You shall be fully liable for any losses incurred by a third party on Your Account and You shall immediately inform Us should You suspect that a third party has obtained access to Your Account, and shall assist Us fully in Our investigations into the matter.

2.6. You may participate in the Games strictly in Your personal non-professional capacity for recreational and entertainment reasons only.

2.7. You are aware that the right to access and use the Website and any products there offered, may be considered illegal in certain countries. We are not able to verify the legality of service in each and every jurisdiction, consequently, You are responsible for determining whether Your accessing and using Our Website is compliant with the applicable laws in Your country and You warrant to Us that gambling is not illegal in the territory where You reside. We also prohibit persons located in (including temporary visitors) or residents of certain jurisdictions; for avoidance of doubt, access and registration from countries that do not feature on the dropdown options available at registration stage, is strictly prohibited. Moreover, You should not use Our services if You are a resident in one of the following countries and/or territories: Afghanistan, Aland, Albania, Algeria, American Samoa, Andorra, Angola, Antarctica, Antigua and Barbuda, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bhutan, Bonaire, Sint Eustatius and Saba, Bolivia, Bosnia and Herzegovina, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Cote D'Ivoire, Croatia, Curaçao, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greece, Greenland, Guadeloupe, Guam, Guatemala, Guernesey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and Mc Donald Islands, Holy See (Vatican City), Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lao People's Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Lithuania, Macau, Macedonia, Maldives, Marshall Islands, Martinique, Mauritania, Mayotte, Micronesia, Moldova, Montenegro, Montserrat, Morocco, Myanmar, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea (People's Republic Of Korea), Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territory, Panama, Paraguay, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Ascension & Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Samoa, Saint Martin, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia (Republic of Serbia), Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch Part), Slovakia, Slovenia, Somalia, South Georgia and The South Sandwich Islands, South Korea (Republic Of Korea), South Sudan, Spain, Sri Lanka, St Pierre and Miquelon, Sudan, Suriname, Svalbard and Jan Mayen Islands, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Wallis And Futuna Islands, Western Sahara, Yemen, Zimbabwe, United States of America (and its dependencies, military bases and territories).

2.8. You are not allowed to transfer funds from Your Account to other Players or to receive money from other Players into Your Account. Our Accounts are not transferable and it is prohibited for Players to sell, transfer or acquire Accounts from other Players.

2.9. As an Account holder, You are responsible for providing Us with correct personal details. Consequently, You agree that all information that You give Us, such as but not limited to, address and email, during the term of validity of the Agreement, is complete and true, and that You will immediately notify Us should there be changes to such information. Should We become aware that You have failed to provide Us correct information, We retain the right to block and/or close Your Account and confiscate any funds therein.

2.10. You may participate in any Game provided on Our Websites only if You have enough funds on Your Account for such participation.

2.11. You may not use funds that are tainted or associated with any illegality and, in particular, funds that originate from any illegal activity or source. We moreover reserve the right to ban a Player, close an Account and confiscate all funds therein where that Player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to: the use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and the submission of data or documents which are forged, stolen or otherwise misappropriated.

2.12. You are solely responsible for abiding with any reporting processes related to the payment of taxes and/or other fees which might be charged on winnings that You receive from Us, if and where applicable.

2.13. In relation to deposits and withdrawals of funds into and from Your Account, You acknowledge that You shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to You. We retain the right to prohibit the use of company credit cards.

2.14. You understand and acknowledge that by playing Games provided by Us, You take the risk of losing money deposited into Your Account. Should You not wish to accept this, kindly refrain from using the Website any further.

2.15. You declare that You are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. We hereby reserve the right to close Your Account, invalidate any betting and confiscate any funds, should We suspect such behaviour.

2.16. You may only use Our Websites and products for Your own personal, recreational use, in accordance with the Agreement and in accordance with all laws, rules and regulations, if and where applicable.

2.17. You shall be courteous to other Players using the Websites, as well as support personnel employed by Us and avoid rude or obscene comments. The non-observance of these Terms and Conditions and of the Game Rules shall not be tolerated under any circumstance.

2.18. As part of Your use of Our Website, We provide You with a live chat availability, through which You can communicate with Our customer service representatives. All conversations shall be recorded. Abusive or offensive language will not be tolerated. Use of the chat facility should strictly relate to Our services and any queries related thereto.

2.19. You shall not access Games that are not available within Your region.  Additionally, You shall not mask your IP address by using a VPN, proxy or otherwise when navigating on our Website.

3. Your Account

3.1. In order for You to be able to place bets and deposit money, You must first register personally with Us and open an Account.

3.2.1. You are allowed to have only one Account with Us at any single point in time and shall register this personally. You may not apply for or open an Account if You are not acting as principal and are acting on behalf of someone else or for someone else’s benefit. If You attempt to open more than one Account, all betting Accounts You try to open may be blocked or closed and any bets and bonuses may be voided. At Our sole discretion and in the event that We consider that multiple Accounts have been opened in genuine error, We may agree to credit the first Account which You would have opened with Us with any of balance remaining on Your additional Account(s). Should We have reasonable grounds to believe that fraud has been committed or attempted, We reserve the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action or redress We might avail Ourselves of. In these Terms and Conditions, a reference to ‘fraud’ shall be deemed to include ‘bonus abuse’. Bonus abuse includes, but is not limited to, opening more than one Account in order to claim an additional bonus or benefit.

3.2.2. Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, We must be informed by the respective Accounts’ holders.

3.3. You must enter all mandatory information requested in the registration form and it is Your sole responsibility to ensure that the information You provide to Us is true, complete and correct. You are hereby notified that We carry out verification procedures and that Your Account may be blocked for access or closed if We suspect that You have supplied Us with false or misleading information. You are required to inform Us as to any updates, as well as to keep up to date the mandatory information provided in the registration form in the event that such information changes.

3.4. If You notice that You have more than one registered Account You must notify Us immediately. Failure to do so may lead to Your Account being blocked for access.

3.5. As part of the registration process, You will have to choose Your username and password for Your login into the Website(s). It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. We are not responsible for any abuse or misuse of Your Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of Your login details to any third party.

3.6. We reserve the right to perform background checks on any Player and request any relevant documentation, at all times and, for any reason, including (but not limited to) any investigation into the identity of the Player, any credit checks performed on the Player, or any enquiries into the Player’s personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the Player’s registration details, such as the name, address and age, occupation, verification of the Player’s financial transactions, financial standing, source of wealth, source of funds and/or gaming activity. We are under no obligation to advise the Player of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. We may decide at its sole discretion to close the Player’s Account, and withhold all funds in such Account, on the basis that such an investigation provides a negative or uncertain conclusion.

3.7. We reserve the right to suspend or close a Player Account at any time in cases where We believe that continuing its business relationship with You could negatively impact Our licensing and general regulatory obligations at its sole discretion and without any explanation whatsoever.

3.8. We reserve the right to refuse or close an Account at its sole discretion and without any explanation whatsoever, however, any contractual obligations already made by Us shall, without prejudice to any rights available at law to Us, be honoured accordingly.

3.9. You understand and accept that We strictly prohibit cheating Players and Player collusion. Should We have reasonable suspicion that any cheating or collusion has occurred, We reserve the right to void any bet that We suspect has been made as a result of such behaviour and/or confiscate any funds on Your Account and close Your Account. Moreover, any Player which has reasonable grounds to suspect that another Player is taking an unfair advantage through cheating or collusion is to report the suspicion to Us by sending an email to Our Email Address.

3.10. We do not allow the use of robotic, automated, mechanical, electronic or other devices to make automated decisions in any Game or in respect of any bet on Our Websites, whether such use is attempted or affected by You or by any third parties. Should We have reasonable suspicion that any such device is being used on the Websites, We reserve the right to void any bet that We suspect has been made using such a device and exclude any customer from any promotion or competition in which We suspect that such a device has been used. You are also prohibited from utilising an external resource that is designed to provide a Player with an unfair advantage. Such prohibited external resources may include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and the assistance of any other person regardless of whether or not that person is also the holder of anAccount. We may also suspend the Account in question pending investigation into the matter and close the Account at Our sole discretion. We consider the use of such devices to be tantamount to fraud and reserves its right not to refund any balance on the Account at the time of termination and to cancel any pending games.

3.11.1. If You wish to close Your Account, You may do so at any time, either by setting the closure via the Responsible Gaming Page or by contacting customer support by sending an email to Our Email Address. Any funds in the Account will be remitted to You. The effective closure of the Account will correspond to the termination of the Agreement, however any obligations already entered into shall be honoured.

3.11.2. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Player shall indicate it. A Player who closes an Account for gambling addiction reasons shall not open or try to open a new Account with Us or with any brand owned by Our Group Companies. We shall not be liable for any direct or indirect consequential damages, should an individual succeed in opening a new Account. We reserve the right to close an Account opened in breach of this rule at any point in time.

3.12. All communication between the Account holder and Us is kept on record for compliance, as well as accounting and financial regulations’ purposes. If a Player Account is closed, related information about the Account will be retained for between five (5) and ten (10) years from the time the Account is closed, depending on the activity on the Account. Following self-exclusion, such information relating to the Account is kept for a period of seventy-five (75) years. Related information includes Player name, address, phone, email and Account transactional details.

3.13. We have the right to appoint payment solution providers to act, receive and/or pay funds on its behalf.

3.14. You may not apply for an Account or use any of Our services if You or a member of Your household are or in the last two years have been an employee with Us or with any of Our Group Companies. For the purposes of this clause “employee” includes third party contractors such as licensors, software suppliers, developers or partners and all persons in any way affiliated with Us.

3.15. We do not offer services to Players who are identified as Politically Exposed Persons (PEP). Should You be identified as a PEP at any stage, Your Account will be closed and any remaining real money balance will be returned (subject to general regulatory obligations). If You disagree with Our determination of Your PEP status, please contact Us.

3.16. Account Timeouts

Account Holders may wish to take a break from playing with Us for reasons which are not related to managing gameplay and spending. In such cases You may opt to set a “Timeout” period on Your Account. Your Timeout periods cannot exceed six (6) months. Should You wish to set a Timeout on Your Account, You may either set the Timeout Yourself by going to the Responsible Gaming Page or by contacting customer support by sending an email to Our Email Address. Please be aware that if You close Your Account for Timeout, We may allow You to reopen Your Account prior to the lapse of the Timeout period. Should You wish to take a break from gambling in general, please refer to section 7 of these Terms and Conditions.

4. Deposits into Your Account

4.1. When You open an Account We require You to make a minimum deposit before You can bet or play. We will assign minimum deposit levels and maximum deposit levels as specified on the Website under the deposit section. You acknowledge that You may only wager and play with the amount of cleared funds held in Your Account. Consequently, if You would like to participate in the Games, You must deposit money into Your Account. You can make a deposit at any time online by using Your debit or credit card, e-wallet, prepaid voucher or via a bank transfer. Cash or cheques are not an accepted method of deposit. Deposit methods and the average processing time may vary depending on certain factors such as territory and currency.

4.2. By depositing funds into Your Account, You direct Us and We agree to hold them, along with any winnings, for the sole and specific purpose of using them to (i) place any gaming stakes; and (ii) settle any fees or charges that You might incur in connection with the use of Our services. We may charge assigned fees for processing deposits. If such fees occur they shall be possible to see during the deposit process and shall also be seen in the deposit section on the Website.

4.3. Depositing funds into Your Account shall at all times be made through a financial institution or a payment solution provider, by the use of any of the methods specified on the Website, as may be amended from time to time. Procedures, terms, availability and duration for transactions may vary depending on the time, the country and the financial institution used. Details about the timings for withdrawals in respect to the payment method utilized are available on the relevant pages of the Website, and these may be amended from time to time.

4.4 Deposited funds are available on the Account within a reasonable amount of time following the confirmation of the deposit made, unless extra verification procedures as stated under clause 4.5 are required.

4.5. We reserve the right to use additional procedures and means to verify Your identity (Know Your Client), both before and after effecting deposits into Your Account.

4.6. If We mistakenly credit Your Account with funds that do not belong to You, whether this is due to a technical or human error or otherwise, the funds will remain Our property and they will be transferred back to Us from Your Account. We further reserve the right to freeze and withhold any funds credited to Your Account in error and set-off any subsequent winnings owed to You against the same. If You would have withdrawn funds that do not belong to You before We become aware of the error, without prejudice to other remedies and actions that may be available to Us at law, the mistakenly paid funds will constitute a debt owed by You to Us. In the event of an incorrect crediting, You are obliged to notify Our customer support services immediately by email.

4.7. You shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to You.

4.8. Minimum deposit requirements that apply for each deposit method are specified in the deposit section within your Account.

4.9. It is unlawful to deposit money from ill-gotten means. In accordance with Our anti-fraud policies, We reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to Your bank account.

4.10. In case Your Account is in a currency other than Euro (the ‘alternate currency’), We, or the relevant third party provider, as the case may be, may convert Your deposit amount to Euro before charging it to Your payment account. Any funds You withdraw from Your Account will be sent to You in the alternate currency, possibly following a conversion by Us or the relevant third party provider, as the case may be, from Euro to the alternate currency. Please note that any exchange premiums are payable by the Player.

4.11. We have a quick-deposit feature which allows You to make quick and safe deposits while staying within the gaming session. This feature is only available for customers who either use credit/debit card or Skrill as their depositing method. Customers shall use this feature responsibly.

4.12. Deposits made to Your Account should be commensurate with game play and betting levels. If in Our discretion, there is suspicion of abuse (for instance, where a deposited amount has not been wagered or used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount or where We suspect that You are abusing exchange rate fluctuations or made a financial gain through arbitrage), We reserve the right, in Our absolute discretion, to cancel any deposit(s), and/or any withdrawals , in part or in full, to deduct and/or to retract any balance or costs that may have resulted in conjunction therewith from any funds held in the User’s Account, confiscate funds including winnings and to close the Account indefinitely, without any warning and notification. We further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification and other documents as may be required at any stage during the Account’s lifetime and in such instances prior to processing any withdrawal request, the processing of such request to be entirely at Our discretion. In cases where We are not satisfied by the submitted documentation, We may cancel the withdrawal and return the funds to the Account or confiscate the funds and block the Account indefinitely.

4.13. You agree that the funds deposited in Your Account must only be used for playing the Games which are found on Our Websites. We shall be entitled to suspend or close Your Account if We reasonably consider or have reason to believe that You are depositing funds without any intention to place gaming stakes. In such circumstances We may also report this to relevant authorities.

4.14. We do not grant any credit for the use of its services.

4.15. When a chargeback request has been received in relation to Your Account, We may contact You as the registered Account holder, so as to seek confirmation of Your identity, documentation or explanations regarding the chargeback. Reminders may be sent should the requested information not be received. Administrative fees may apply and the balance of Your Account may decrease in the case of unduly incurred chargebacks, reversals or other charges We may sustain in relation to Your Account. You acknowledge that We shall have the right to block an Account should We receive a chargeback request in relation to that Account. You are to note that any remaining funds held in an Account which has been blocked due to a chargeback request may be retained by Us.

5. Withdrawals

5.1.1. Available withdrawal options are clearly stated on the Websites and may differ depending on the territory of the Player’s residence.

5.1.2. Withdrawals will be made to Your bank account or via other withdrawal methods available to You to choose from under the “Withdrawal” pages and/or as chosen by Us. Whenever possible, We shall pay out Your withdrawals using the same method You have utilised to make Your deposits. Withdrawal payouts may only be made in the name of and to the registered Account holder. We reserve the right to cancel withdrawals either to enforce a closed loop or to force the customer to withdraw via a particular withdrawal method.

5.2. It will not be possible to withdraw either funds marked as “Bonus Money” or funds stuck in an aborted game. Please refer to Our General Bonus Terms and Conditions.

5.3. Financing a bet through the Internet may be illegal in the territory in which You reside. In such circumstances You are not authorised to use and finance Your Account for the purposes of placing a bet. Your participation in the products We provide in a territory where such participation is prohibited by law, shall not affect any stakes or payments made to and accrued for Our benefit. Moreover, You understand that it is Your sole responsibility to pay and proceed with all necessary diligence in relation to taxes on any winnings, if and where these are applicable.

5.4. The payment managers employed by Us will carry out additional verification procedures for any payout exceeding one thousand Euro (€1000), and for cumulative deposits exceeding two thousand Euro (€2000), or the approximate equivalent thereof in the currency of the territory in which You are resident.  We further reserve the right to carry out such verification procedures in case of lower payouts and deposits. Such verifications may include but shall not be limited to, copies of a Player’s passport, National Identity Card, copies of a Player’s utility bills, and/or copies of the credit/debit cards used to make deposits. Where applicable, all identification documents provided should include a clear photographic image of the registered Player.

5.5. Transactions shall be monitored in order to prevent money laundering and to counter the financing of terrorism. We, the Regulator and any Governing body can monitor or request to review all transactions to prevent this crime from being committed. We shall report any suspicious transactions to the competent authorities in the relevant jurisdiction. Should We be made aware of any suspicious activity relating to any of Our Games, We shall report this to the relevant institutions immediately. We may suspend, block or close an Account and withhold any funds therein, if it is obliged to do so in accordance with the applicable prevention of money laundering and financing of terrorism laws and regulations.

5.6. The time for a withdrawal request to be finalised may vary due to circumstances, however a withdrawal attempt should be approved or denied within three (3) days. When a withdrawal is cancelled, the funds are returned back to Your Account and You can make use of those funds accordingly on the Account. We do not assume any responsibility for any funds lost on Our Website following a withdrawal cancellation either by You or by Us.

5.7. Please be advised that Our products are consumed instantly during gameplay. Thus, We cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If You play a Game with real money, the money will be drawn from Your Player Account instantly.

5.8. You shall not treat Us as a financial institution nor expect any interest.

5.9. We may charge assigned fees for processing withdrawals and this shall be clearly stated when You perform a withdrawal request. For further information, it is advisable to refer to the withdrawal page on the Website.

5.10.1. We also reserve the right to charge a fee should You request a withdrawal without having turned over an amount that is equal to or more than the sum of a deposit that has not been staked. Should this fee be charged, it would amount to 5% of the requested withdrawal and additional bank charges associated with payments made can be passed on to You in this case. Moreover, We shall always reserve the right to apply a fee to withdrawals. If a fee is to be applied to a withdrawal the sum will be shown in the cashier prior to the confirmation of the withdrawal request. The fee will be deducted automatically from Your Account balance if You choose to proceed with the transaction. The minimum amount You are permitted to withdraw may vary depending on the payment services provider You chose to withdraw the funds.

5.10.2. Acceptance of a withdrawal request shall be subject to You having made and sufficiently wagered a real-money deposit and in accordance to any other terms and conditions set out by Us. All withdrawal requests shall be subject to the transaction limits and withdrawal methods that We shall notify You prior to withdrawal. We retain the right to carry out enhanced due diligence at withdrawal stage should it deem this to be necessary and especially in cases where deposited funds have not been used for wagering.

5.11.1. In accordance with applicable laws and licence conditions imposed on Us by the respective jurisdictions in which We are licensed, Player funds are protected in the event of insolvency by the segregation of customer funds and are held in separate designated bank accounts. These accounts are used solely for this purpose and Our banks have acknowledged this. Furthermore, Our banks ensure that these funds are not subject to the enforcement, seizure or execution of any claim against Us and these funds are not considered to form part of Our assets in the event of insolvency. Consequently, in the event of Our insolvency, steps have been taken to protect Your funds.

6. Inactive Accounts

6.1. An ‘Inactive Account’ is an Account that has not been accessed for twelve (12) consecutive months, that has a real money balance.

6.2. We will contact You via email up to one month prior to Your Account becoming inactive. You may reactivate an inactive Account by logging in. Once an Account becomes inactive, We will charge an administrative fee to Your Account, as long as there is a positive balance in the Account. Such administrative fee shall be five Euro (€5) per month or the approximate equivalent thereof in the currency of the territory in which You are resident.

7. Responsible Gaming

7.1. We offer a range of services to assist You if You feel that You are developing a dependency towards gambling. We have in place a series of measures, which will help You play in a safe environment. You understand that when You are playing games of chance that involve money, the outcome can never be sure. We have developed tools that will make Your gaming experience safer. In order to use these tools You may either go to the Responsible Gaming Page and set the Account limitations according to Your needs or You must clearly state Your preferences by contacting Our customer support service by sending an email to Our Email Address. When setting the limitations on Your Account Yourself, through the Responsible Gaming Page, any set limitations will take effect immediately. Should You make Your request through Our customer support, You will receive an email confirmation from Our Customer Support Team within a few minutes of Your gaming restriction request being activated. Should You not receive such notification, We kindly ask You to re-contact Customer Support immediately. This service is available to You on a 24-hour basis. We encourage You to consider these measures when playing with Us. As a registered Account holder You may:

• (i) Set a limit on the amount that You may wish to spend or on an amount You may wish to deposit within a specific period of time;
• (ii) Exclude Yourself from playing for a definite or an indefinite period of time.

7.2. Setting a Financial Limit

7.2.1. We offer You the opportunity to apply financial limits to Your Account. When You set a limit, You will be unable to continue playing beyond the limit You have set, as Our system will automatically prohibit any further gameplay. You may at Your discretion choose to limit the amount You wish to:

• (i) Wagering
• This allows You to control exactly how much money You’re willing to wager over a given period. It limits the total amount You are able to place in stakes.
• (ii) Loss
• This allows You to restrict the amount of real money You can lose from the deposits You make. Winnings are included in the calculation of the loss.
• (iiii) Deposit
• This allows You to limit the amount of funds You can deposit into the Account in a given period.

7.2.2. The amounts in i., ii. and iii. are limits to Your wagering, losses and/or deposits on a daily, weekly or monthly basis.

7.2.3. You may change or revoke a limit that You set on Your Account either via the Responsible Gaming Page or by contacting Our customer support service either via chat or by sending an email to Our Email Address. Making a limit less stringent or revoking a limit takes effect after a period of twenty-four (24) hours “cooling off” period from when We have registered the requested change. This “cooling off” period will give You a chance to reconsider whether You really want to make this change. On the contrary, making a limit more stringent or increasing the duration of a limit takes place immediately after the request in change has been registered.

7.3. Setting a Maximum Session Time and Reality Checks

(a) You may at Your discretion choose to set a maximum session time during which You will be allowed to stay logged into Your Account. After this period has expired, the relevant Games are automatically stopped and You have to exit and reload the Games from the games browser to play again.

(b) The Reality Check tool helps You monitor Your gaming activity. Once this feature is activated, a message will be displayed on Your screen at selected intervals. This message will inform You about how long You have been playing, how much You have spent/won, it will offer a direct link to Your transaction history and present You with the option to resume or exit the game.

7.4. Self-Exclusion

7.4.1. If You feel that You are becoming dependent on gambling, You should consider limiting Your access to Your Account. We have measures in place to ensure that as soon as Your self-exclusion request is processed, You will no longer be able to play with Us and You will not be able to access Your Account until Your period of limitation has elapsed. Please make sure to withdraw all the funds held in Your Account prior to making a self-exclusion request. For further information about withdrawals please refer to Section 5 of these Terms and Conditions. Should You still have a balance on Your Account after requesting self-exclusion, Our Customer Support team will pay out any remaining funds on Your Account. We retain the right to request all necessary documentation for this purpose. Should You have any questions You may contact Our customer service by sending an email to Our Email Address.

You may, at Your discretion, choose to limit Your ability to access Your Account (log-in) for:

• (i) An indefinite time (‘Forever’)
• If You decide to close Your Account permanently, thus choosing ‘Forever’ from the dropdown menu list, You will not be able to access it again and We shall take all necessary steps to remit any remaining funds on Your Account to You.
• (ii) A definite term (Temporary Self-Exclusion)
• If You decide to self-exclude Your Account temporarily, You have to limit Your access for a minimum period of six (6) months. Temporary self-exclusion may be extended for further periods. There is no maximum period of time for self-exclusion. If You wish to take a break from gaming for a reason, which is not related to gambling addiction, You may refer to Our timeout option under Clause 3.16.

7.4.2. Once the self-exclusion period has elapsed Your Account will be automatically reactivated.

7.4.3 Please comprehend that it is important for Us to be made aware as to the motive for Your exclusion, especially if this is related to problem gambling matters. Kindly inform Us as to this reason upon making Your closure request.

7.4.4. You may activate Your self-exclusion from the Responsible Gaming Page. When setting Your self-exclusion on Your Account it will take effect right away. You may also self-exclude by contacting our Customer Support and request self-exclusion. If self-exclusion has been activated by Our Customer Support Team You will receive an email confirming Your request. Should You not receive such notification, We kindly ask You to re-contact Our customer support services immediately. Following a self-exclusion request, We will use our best endeavours not to send You any further marketing materials and, in any event, will ensure that We will not send You any further marketing materials after 24 hours of Account closure.

7.5. All limitations and responsible gambling tools mentioned in this section can be administered by Yourself from the Responsible Gaming Page or initiated by contacting the customer support service by sending an email to Our Email Address. The members of this service have been trained in social responsibility and are aware of the risks of compulsive gambling. If You feel You are at risk, they are here to assist You and can explain the measures You can take to restrict Your gambling by pointing You in the direction of specialist organisations, which can help You. Our customer support service is available to You on a 24-hour basis, 7 days a week.

7.6. Any Account limits and self-exclusion requests would be valid for the licensed brand You are currently a member of only and does not include other websites operated by Us.

7.7. If We believe that Your gambling will cause You financial or personal difficulties, We reserve the right to close Your Account.

7.8. Under-Age Players

We do not allow anyone under 18 years of age to open an Account on its Websites. Should You be under 18 years of age and attempt to open an Account with Us or should You assist an underage person in opening an Account with Us, You are in breach of the law. Should You have minors in Your household or should there be a possibility of minors accessing Your computer, please make sure to:

• (i) Not to share Your log-in details;
• (ii) Not to enable the “remember password” function on the login screens;
• (iii) Not to share Your credit card or bank account details with minors;
• (iv) Install parental control software or internet filter software on Your computers. Such software can be obtained from www.netnanny.com and www.cyberpatrol.com. These links are provided for convenience only and We do not provide any warranty or assume any responsibility in relation to the same.

7.9 We are committed to providing an outstanding service to Our customers. As part of this commitment We endeavour to assist Our customers in gambling responsibly with the tools listed under this section. Should You require further details on how to gamble responsibly kindly access our Responsible Gaming Page. We shall always strive to reasonably enforce Our social responsibility, however, We trust You understand that human error cannot be completely ruled out and We therefore solicit Your full collaboration at all times. We shall take no responsibility and exclude all form of liability should You continue gambling or persist in using the Website, with the intent of avoiding the relevant measures in place, this includes opening or attempting to register accounts with Us by using false or misleading personal data so as to bypass limits, exclusions and other responsible gaming tools previously requested by You.

7.10. Should You feel that You may be at risk of developing a dependency on gambling or would like to be certain that You, or anyone else in Your household does not have access to gambling websites, You may consider installing software which prevents users from accessing any gambling websites. There are independent third party websites that offer products that are aimed at blocking gambling related websites or software. Betfilter and GamBlock are two of the websites that offer this service. Please click on the links provided should You require further information. These links are provided for convenience only and We do not provide any warranty or assume any responsibility in relation to the same. So as to ensure maximum protection to those affected by gambling problems, this kind of software cannot be removed from a device once it is installed.

7.11.1. Players are to note that We would not be made aware of any self-exclusions set-up on other gambling websites.

7.11.2. If You have chosen to restrict Yourself from playing with Us because there is the possibility that You might have a gambling problem, it is advisable to consider excluding Yourself from all the gambling environments You may have access to, both online and offline.

8. Privacy & Cookies

8.1. In order to provide You with access to Our services, We need to process some of Your personal information. To understand how We use Your personal information You can read Our Privacy Notice within our Website.

9. Exceptional Circumstances & Aborted Games

9.1. Unexpected technical problems or circumstances outside Our control such as technical problems at third party providers allows Us to cancel bets and give refunds to Players. Additionally, You acknowledge that Your computer equipment or mobile device and Internet connection may affect the performance and operation of the Website, for this reason We cannot guarantee that the Website will operate without faults or errors or that its services will be provided without interruption. We do not accept any liability for any failures or issues that arise due to Your equipment, Internet connection or third party providers. This shall also include Your inability to place bets or wagers or to view or receive information in relation to certain particular games.

9.2. We have the right to limit, cancel and refuse bets in the case they are considered to be too large or if We are of the opinion that the betting pattern of the Player takes place in such a way that the system is being abused.

9.3. If a refund is decided upon, the amount of the refund shall be returned to the Player’s account, the Player shall be informed and the procedure shall be finalised within 48 hours after the decision has been made.

9.4. In the case that a game is “stuck” in a state where it is not being finished, for example a connection loss while playing an active Blackjack hand, We have the right to “clean up” such bets on a regular basis and refund the bet/wager to the Player’s account.

9.5. If a bonus campaign has in any way been misconfigured, We have the right to alter Players’ balances as well as other account details which would have been affected by the misconfiguration, so as to correct the mistake.

9.6. Should a game contain a bug or misconfiguration that causes incorrect behaviour or pay out, We have the right to remove the game and alter Players balances and account details in order to correct the mistake.

9.7. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.

9.8. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Website or its content or any errors or omissions in content.

9.9. We endeavour to ensure that the Website is available twenty-four (24) hours a day, however it shall not be held liable if for any reason the Website is unavailable at any time or for any period. We may remove any Game from the Website at any time We see fit and reserve the right to make changes or amendments, to alter, suspend or discontinue any of the content, products or services, including Your access to the Website.

9.10. In order for You to use particular products that We might offer, You may be required to download certain software. You may also be requested by some third party software providers to agree to additional terms and conditions that govern the use of their products. Should You not wish to accept such third party terms and conditions, please refrain from using their software. We do not accept any liability in relation to any third party software.

9.11. You are not allowed to abuse of any error or instance of incompleteness on the Website, in the Client application, in any of the software or in any of the services provided by Us. Should You become aware of such an error or incompleteness, You shall refrain from taking any advantage thereof and notify Us immediately. If You do not comply with this clause and take advantage of or divulge any information about an error or incompleteness, We shall be entitled to any remedies available at law and this shall include compensation for any costs it may have incurred in association with any losses, which would have resulted from Your breach of this clause.

10. Complaints & dispute resolution procedure

10.1. You may contact Our customer support service according to the instructions located at the Websites should You wish to make any complaints regarding Our services. This can be found under the “Contact Us” or “Help” section. Alternatively, You may send Us an email to Our Email Address.  We will do Our best to provide You with an outcome of the complaint within ten (10) days from the date on which the complaint is received.  In cases where the complaint requires more time to complete it, such period may be extended by a further ten (10) days.

10.2. Complaints are handled in the customer support department and may be escalated within Our organisation in cases where the customer support personnel do not solve the case immediately. The Player shall be reasonably informed about the state of their complaint. We always endeavour to resolve complaints in the least time possible.

10.3. If You are not satisfied with Our resolution of Your complaint, You may report Your complaint to the alternative dispute resolution organisation eCOGRA. You may file Your complaint by clicking on the following link and filling in the appropriate “disputes” form: eCOGRA Alternative Dispute Resolution. eCOGRA is a third party organisation which offers independent adjudication in relation to betting and gaming disputes.

10.4. Alternatively, You may direct Your complaint to the Online Dispute Resolution (ODR) platform of the European Commission. This website is dedicated to helping consumers and traders resolve their disputes out-of-court, and may be accessed through this link: EC Online Dispute Resolution.

10.5. If You have a complaint which may affect the status of Our MGA license, particularly any claims that Our conduct is unlawful or conducted in a manner which is not safe, fair, or transparent, You may report Your complaint to the Malta Gaming Authority by email on [email protected].

11. Limitation of Liability

11.1. You acknowledge that the services offered on the Website are for entertainment purposes only. You are not required to use Our services and Your participation is at Your sole choice and discretion. You consequently enter the Website and participate in the Games at Your own risk. The Websites and the Games are provided without any warranty whatsoever whether this is express or implied. You claim that Your interest in Our services and in Our Website is personal, and not professional and that You have registered an account with Us only for personal entertainment. Any other use of the services We provide and any other use of Our Website is strictly prohibited.

11.2. Without prejudice to the generality of the preceding provision, We, Our directors, shareholders, employees, partners and service providers:

11.2.1. Do not warrant that the Software, Games and the Websites are always fit for their purpose;

11.2.2. Do not warrant that the Software, Games and the Websites are free from errors;

11.2.3. Do not warrant that the Software, Games and the Websites will be accessible without interruptions;

11.2.4. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Websites or Your participation in the Games.

11.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.

11.4. You hereby agree to fully indemnify and hold harmless Us, Our directors, shareholders, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused, that may arise in relation to Your use of the Website or participation in the Games.

11.5. To the extent permitted by law, Our maximum liability arising out of or in connection with Your use of the Websites, regardless of the cause of action (whether in contract, tort, breach of warranty or otherwise), will not exceed one hundred Euro (€100) or the approximate equivalent thereof in the currency of the territory of Your residence.

11.6. All information displayed on Our Website is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither Us nor any of Our independent providers is liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance on information contained herein.

11.7. We reserve the right to terminate any events and/or games.

12. Intellectual Property

12.1. We, Our Group Companies and Our licensors (including any Third Party Providers) are the sole holders of all rights in the Software and the Software’s code, structure and organisation, including copyright, trade secrets, intellectual property and other rights. You may not, within the limits prescribed by applicable laws:

(i) copy, distribute, publish, reverse engineer, decompile, disassemble, modify, or translate the Software or make any attempt to access the source code to create derivative works of the source code of the Software, or otherwise;

• (ii) sell, assign, sublicense, transfer, distribute or lease the Software;
• (iii) make the Software available to any third party through a computer network or otherwise;
• (iv) export the Software to any country (whether by physical or electronic means); or
• (v) use the Software in a manner prohibited by applicable laws or regulations.

(each of the above is an “Unauthorised Use”).

12.2. The term “Casumo” and any other trademarks, service marks, signs, trade names and/or domain names used by Us on the Websites and/or its applications from time to time (the “Trademarks”), belong to Us and/or Our Group Companies and/or licensors, and these entities reserve all rights to such Trademarks. In addition, all content on the Websites, including, but not limited to, the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the “Website Content”) belongs to Us and/or Our Group Companies and/or Our licensors (including any third party providers) and is protected by copyright and/or other intellectual property or other rights. You hereby acknowledge that by using the services and the Websites You obtain no rights in the Website Content and/or the Trademarks, or any part thereof. Under no circumstances may You use the Website Content and/or the Trademarks without Our prior written consent.

Additionally, You agree not to do anything that will harm or potentially harm the rights, including the intellectual property rights, held by Us, Our Group Companies and/or Our licensors (including any third party providers) in the Software, the Trademarks or the Website Content nor will You do anything that damages Our image or reputation or that of Our Group Companies, shareholders, employees, directors, officers and consultants.

12.3. You warrant that any names or images used by You in connection with the Website or services (for example, Your user name) shall not infringe the intellectual property, privacy or other rights of any third party. You hereby grant Us a worldwide, irrevocable, transferable, royalty free, sublicensable licence to use such names and images for any purpose connected with the Websites or services, subject to the terms of Our Privacy Notice.

13. Breaches, Penalties and Termination

13.1. If You have, or We suspect that You have:

(i) breached any provision of the Agreement; or

(ii) been engaged in illegal and/or fraudulent activities when using the Website; or

(iii) had problems with creditors; or

(iv) been otherwise engaged in illegal and/or fraudulent activities; or

(v) Been otherwise engaged in activities which may be detrimental to Our business;

We retain the right to not open, suspend or close Your account, to to cancel any bets, and/or confiscate or withhold any winnings at Our absolute discretion. Any withheld winnings may be set-off against any amounts owed by You to Us by way of damages. You acknowledge that We may decide to take any or all of the foregoing actions in its sole and absolute discretion and any such decision shall be final.

13.2. Should We delay or fail to enforce Our rights under the Agreement, this does not mean that We are losing or waiving these rights where set timelines have not been set out. The same shall also apply to You.

13.3. We will not be liable to You for any breach of the Agreement which arises because of any circumstances that We cannot reasonably expected to control.

14. Severability

14.1. If any provision of the Agreement is held to be illegal or unenforceable, such provision shall be severed from the Agreement and all other provisions shall remain in force and unaffected by any such severance.

15. Assignment

15.1. We reserve the right to assign or otherwise lawfully transfer any of Our rights or obligations under the Agreement. You however, shall not assign or otherwise transfer any of Your rights or obligations under the Agreement.

16. Entire Agreement

16.1. The Agreement constitutes the entire understanding between You and Us with respect to the use of Our Websites and, save in the case of fraud, they shall supersede all prior or contemporaneous communications, proposals and agreements, whether electronic, oral or written, between You and Us with respect to the Websites.

17. Applicable law and jurisdiction

17.1. The Agreement shall be governed by and construed in accordance with the Laws of Malta.

17.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts. We cannot accept responsibility under the laws of any other jurisdiction.